> ## Documentation Index
> Fetch the complete documentation index at: https://docs.selix.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Quick answers to the questions we hear most.

Quick answers to the questions we hear most. Can't find yours? Just ask Selix in your Slack channel.

## Getting started & connecting email

<AccordionGroup>
  <Accordion title="My email isn't on Google — how do I connect it?">
    Use the IMAP option. Selix can connect almost any mailbox — a custom domain, a non-Google provider, or a shared inbox — over IMAP/SMTP. Follow the steps in [Connect a custom mailbox (IMAP)](/onboarding/connect-imap). (Microsoft Outlook / Office 365 support is coming soon.)
  </Accordion>

  <Accordion title="My IMAP connection failed — what went wrong?">
    The most common cause is that **IMAP isn't enabled at your email provider yet**. Turn on IMAP access in your provider's settings first (on Google Workspace this is an admin setting), then try again. Also double-check your incoming (IMAP) and outgoing (SMTP) host and port, and use an **app password** if your provider requires one. Full steps are on the [Connect IMAP](/onboarding/connect-imap) page.
  </Accordion>

  <Accordion title="What email permissions does Selix need? Can it read or delete my email?">
    When you connect Gmail, Selix requests permission to **read, compose, and send** email on your behalf so it can run campaigns from your inbox. It **cannot permanently delete** your email — that permission is intentionally not requested.
  </Accordion>

  <Accordion title="Should I use Gmail sign-in or IMAP?">
    If you're on **Google Workspace**, use the one-click [Gmail](/onboarding/connect-gmail) sign-in — it's the fastest. For **any other provider**, use [IMAP / Custom SMTP](/onboarding/connect-imap). Both send campaigns from your own address with replies landing in your inbox.
  </Accordion>
</AccordionGroup>

## Deliverability

<AccordionGroup>
  <Accordion title="Will my emails land in spam? Do I need to warm up my inbox?">
    If you connect an **established mailbox**, no warmup is needed — you can send at your full daily volume right away, because you're sending from a real inbox with existing history. A **brand-new domain or mailbox** benefits from warming up first to build sending reputation. You can manage sending volume and warmup from your email settings.
  </Accordion>
</AccordionGroup>

## How Selix works

<AccordionGroup>
  <Accordion title="How does Selix decide who to reach out to, and when?">
    Selix works from your **Ideal Customer Profile (ICP)**, the **segments** it builds from it, and the **signals** you configure — triggers like a new hire, a funding round, or a job posting that indicate a good moment to reach out. You shape all of this in the [Supervisor](/supervisor/overview).
  </Accordion>

  <Accordion title="What's the difference between the Supervisor, Worker, and Secretary?">
    They're three modes of the same agent. The **Supervisor** is for brainstorming and strategy — your ICP, ideas, segments, and signals. The **Worker** executes — turning an idea and a segment into a real campaign, generating variants, and running tests. The **Secretary** plans and reports — tracking goals, the weekly plan, and the reporting you'd use for leadership.
  </Accordion>

  <Accordion title="What gets created on the prospect's end?">
    Prospects receive personalized outreach via email or LinkedIn, based on the campaign you've reviewed and launched.
  </Accordion>

  <Accordion title="Where do replies go?">
    Replies land in your own inbox, and you can also see and manage the conversations from your outbound activity in the [Inbox](/in-app/inbox).
  </Accordion>
</AccordionGroup>

## Reviewing & editing campaigns

<AccordionGroup>
  <Accordion title="What does it mean when Selix asks me to review something?">
    It means a campaign is ready. Click the link Selix sends, review the prospects and messaging, then launch. See [Campaign Review](/in-app/campaign-review/overview) for what you can check and change.
  </Accordion>

  <Accordion title="Can I edit the messaging before it goes out?">
    Yes. Before you launch, you can review and edit the copy, the personalizers, and the prospect list — nothing sends until you're happy. See [Campaign Review](/in-app/campaign-review/overview).
  </Accordion>

  <Accordion title="How do I pause or stop a campaign?">
    You can pause or stop a campaign from its campaign view in the app, or just tell Selix in your Slack channel and it will handle it.
  </Accordion>
</AccordionGroup>

## Working with Selix day-to-day

<AccordionGroup>
  <Accordion title="How do I give Selix more context about my business?">
    Chat with Selix in your Slack channel anytime — share key facts, talking points, URLs, or new priorities and it will remember them. See [Ingesting or Brainstorming](/slack/ingesting-or-brainstorming) for what you can feed it.
  </Accordion>

  <Accordion title="Selix emailed me a question — do I have to answer?">
    That's an **interrupt** — Selix reached a point where it needs a decision (about strategy, targeting, or messaging) before it can move forward. Answering unblocks it and it picks up right where it left off. More in [Dispatches](/slack/dispatches).
  </Accordion>

  <Accordion title="How often will Selix contact me?">
    Selix posts a **Memory Updated** note when it learns something important, sends an **interrupt** email when it needs a decision, and sends a **weekly summary** email with status, metrics, and next steps. Details in [Dispatches](/slack/dispatches).
  </Accordion>

  <Accordion title="Which CRMs can I connect?">
    Selix connects to your CRM to keep contacts and campaigns in sync. See [Connect CRM](/onboarding/connect-crm) for setup, or ask the SellScale team if you're not sure whether yours is supported.
  </Accordion>
</AccordionGroup>